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1. Report preparation specifications
The "Quality Credit Report of Chuzhou Grea Mining Co., Ltd." reviews Grea Mining's concepts, systems, measures and achievements in quality management, product quality responsibility, quality integrity management, etc. Regarding the disclosure content of this report, the description is as follows:
(I) Reporting scope
Report organization scope: Chuzhou Grea Mining Co., Ltd.
Reported time range:2014Year8The moon is here2015Year8moon.
Report release cycle: This report is an annual report.
(II) Objective statement of the report content
This report is completely based on the actual production and operation of the company. The content is objective and fair, and there is no false information. I am willing to be responsible for the authenticity of the content of this report.
(III) Report data description
All content in this report comes from the actual situation or data of the company.
(IV) Report release format
This report is published in the form of an online version and can be found on our websitewww.chinagrea.comCheck it out.
2. General Manager's speech
Fifteen years of hard work, fifteen years of hard work, fifteen years of hard work, fifteen years of emancipation of mind and opportunities, and carrying the burden and striving for development, creating a process of learning and progress in the 15 years of Grea Mining Co., Ltd., and achieving the 15 years of steady and sustainable development of Grea Mining Co., Ltd.
Responsible results, attach importance to contributions, and create value for society are the value orientation of Grea people; integrity, efficiency, normative and transparent are Grea people's behavioral principles; we adhere to the corporate culture of "studying things and seeking knowledge, and forge ahead", adhere to the development policy of "technology-based, standardized operation, continuous improvement, and customer satisfaction", established the Grea spirit of "pursuing excellence and maintaining passion", established a scientific and complete modern enterprise management system, and created a unity and harmony,A loyal and dedicated company atmosphere.
The company is committed to developing the company into an excellent global supplier of mica materials and creating higher value for employees, enterprises and society. "Adding attention to contributions and creating value for society" is the lofty historical mission and glorious responsibility of Grea people.
General Manager: Lu Huaqi
2015Year8moon18day
3. Company Profile
Chuzhou Grea Mining Co., Ltd. is a national high-tech enterprise integrating science, industry and trade. It is a leading enterprise in domestic wet mica materials. The company's core products, wet ultrafine mica material, is the "Anhui Province Famous Brand Product" and the "Anhui Province Torch Plan" and the "Anhui Province861"Project products; new electronic-grade mica products are "Anhui Province's high-tech products" and "Anhui Province's key new products"; leading productsGRComposite titanium dioxide pigment is "Anhui Province's high-tech product" and "national key new product".
The company has been built nationwide100Many distribution outlets, whose business involves many fields such as coatings, paints, rubber and plastics, papermaking, electronics, cosmetics, fine chemicals, refractory materials, welding materials, etc. Some products are exported to Europe, America, Japan, South Korea, Southeast Asia and other countries, and have become the leading professional supplier of functional powder materials in China.GRComposite titanium dioxide pigment is "Anhui Province's high-tech product" and "national key new product".
Quality Credit Report
1. Corporate quality concept
The quality concept of the enterprise is "quality first, customer first", and meets customer needs with high-quality products.
"Technology-based, standardized operation, continuous improvement, and customer satisfaction" is the company's policy. If the company wants to survive and develop in the fierce competition, the most important thing is product quality. It not only involves all functional departments of the enterprise, runs through scientific research, production, sales, procurement and other links, but also covers personnel awareness,Quality system, production and operation, and even machinery and equipment and other hardware. From the leadership decision-making level to every employee's understanding and understanding of quality and quality work, they play an extremely important role in the company's quality behavior. Quality awareness is established and exerted through enterprise quality management, quality education and quality responsibility, and self-regulation is formed step by step through quality incentive mechanisms.
The company regards quality as life, strictly controls product quality, and strictly controls the entire process from raw material procurement to production, and is meticulous in every link. Only when products with stable quality make customers feel at ease and satisfaction, the popularity and credibility of the corporate brand will be continuously improved. Only by taking quality as the foundation can the company's vision be realized and the company can be invincible.
2. Internal quality management
2.1 Quality management agency
Our company's quality management organization is led by the chairman and the general manager is mainly responsible. It is under the management department, technical department, quality management department, production department, marketing department, sales department, and human resources department. The general manager is fully responsible for the company's product quality and safety work, organizes the formulation of enterprise quality development strategies, annual quality work plans and quality and safety assurance measures; establishes and implements advanced quality management systems and management methods; organizes and implements mass quality activities such as quality improvement and quality research; implements quality cost management, strengthens quality statistical analysis; carries out quality education and training; builds enterprise quality culture, etc.
The Quality Control Department is a specialized organization for the company's quality management and quality inspection. Responsible for quality monitoring and inspection activities from the entry of raw and auxiliary materials into the factory, production process monitoring, final product inspection and other processes. At the same time, the company has established a responsibility system for key jobs in quality and safety, and clearly stated that the main person in charge of the enterprise bears primary responsibility for quality and safety, and the company's quality supervisors are directly responsible for quality and safety. Strictly implement the enterprise job quality standard and quality assessment system, implement the "one-vote veto" of quality and safety, and insist on achieving the approval rate of factory products100%. At the same time, in order to improve the quality of inspectors, we provide quality inspection vocational education for all employees and hold various types of technical assessments, competitions, etc. This has greatly promoted the craze for learning technology. The quality management level and technical quality of all employees have been greatly improved.
2.2 Quality management system
Quality is the life of an enterprise. From the first day of production of products, Chairman Lu Huaqi has treated product quality as the first major event. We are far-sighted in quality management and formulate quality policies and quality goals that are in line with the actual development of the enterprise.
The quality policy of "technology-based, standardized operation, continuous improvement, and customer satisfaction" fully reflects the quality business philosophy and corporate development vision of focusing on customers and the market and striving to be an excellent global mica material supplier.
The company is here2002Passed in 2019ISO9001Standard quality system certification, the company has established a comprehensive, complete, detailed and strict rules, regulations and quality assurance system documents for quality management and quality assurance. These documents cover all aspects such as market research, product development, production management, equipment management, personnel management, quality management, production process management, quality standard management, quality inspection, sales management, after-sales service management, market information feedback, etc., and realizes "comprehensive, full staff, and full process" quality management. In daily actual work, the system is constantly improved, updated and improved, and the system is carefully organized and deployed. Through annual internal audit, management review and external supervision review, the system is continuously improved, and the system is implemented continuously to ensure the sufficiency and effectiveness of the operation of our company's quality management system, which truly reflects the scientific, systematic and standardized quality management, so that the company's product quality and management level have qualitative improvements.
The company pays great attention to the customer's satisfaction with the product. After the product is delivered, the company will solicit customer opinions and complaints about product quality through various means, properly handle customer complaints, and make timely improvements according to the situation to achieve continuous customer satisfaction. Customers can use the company's satisfaction survey form or directly call the company's customer complaint hotline800-868-3008Confirm and communicate related matters. The company will determine the customer's satisfaction with products and services through the collected customer information feedback, conduct timely statistical analysis, and determine customer needs and expectations and company improvement measures.
3. Corporate quality integrity
3.1 Quality integrity management
The prerequisite for the sustainable and healthy development of an enterprise is to operate in a law-abiding manner, be honest and trustworthy. The reason why Grea's products and services have a good reputation and can withstand the consideration of time is entirely due to our company's integrity, efficiency, standardized and transparent code of conduct. For many years, the company has been producing and operating with a high sense of responsibility to consumers and employees. From managers to front-line employees, quality is always regarded as the life of the enterprise. From raw material management, production process control, product testing, after-sales service, etc., we strictly follow relevant laws and regulations to achieve tracking, monitoring and management of the entire process from procurement-production-after-sales.
The company promotes the company's honest business philosophy of paying attention to quality and regarding quality as life to all employees. At the same time, the company also openly promotes the concept of honest business. For example, to all customers and management departments at all levels who come to the company for research or visit, the company will show them product materials, process flow, visit the product production site, and explain the main production technology and technology information to them, so as to help them to experience the quality characteristics of the real materials of our company's products and spread the corporate philosophy and spirit of real materials and honest management of our company's products.
3.2 Quality culture construction
Quality culture is an important part of corporate culture and a comprehensive reflection of the purpose, concept and moral code of conduct pursued by enterprises in terms of quality. The core competitiveness of modern enterprises is not products and services, but excellent corporate culture.
In the construction of quality culture, our company not only focuses on building a quality and safety system, enhancing its own technical strength, and improving its core competitiveness, but also attaches great importance to the education and training of employees. Strengthen technical training and improve the technical quality of practitioners, thereby laying a solid foundation for improving product quality. Let employees form a code of conduct, a belief, and a habit. When quality culture is reflected in the practice of enterprise overall quality management, it can provide effective support for the implementation of quality management. The essence of quality culture construction lies in optimizing and improving corporate culture, and to ensure thatProvide products with guaranteed quality and products that customers can be satisfied with are "escorted".
4. Enterprise quality foundation
4.1 Enterprise product standards
Currently, our company has formulated enterprise standards for mica products5The items areQ/GR001-2013“Wet Sericite Powder”,Q/GR002-2013"Dry Sericite Powder",Q/GR003-2013《GRCompound titanium dioxide pigment》、Q/GR004-2013"Sericaceous powder for electronic and electrical industry",Q/GR007-2013"Cosmetic Grade Sericite Powder".
Faced with fierce competition in the domestic and foreign markets, while strictly following product standards, our company actively adopts advanced testing methods and control standards at home and abroad to establish and control management of quality management systems and production process flows. From the one-stop production management of product raw material procurement, R&D and testing, physical and chemical analysis and testing, production and processing, and after-sales service, the company adheres to "process control, everyone's quality control, continuous product improvement, and service user satisfaction"The quality concept, strictly control each process of the production process, greatly improves the company's management level and product quality, and has obtained domestic and domesticFull recognition from foreign customers.
4.2 Enterprise measurement level
In order to strengthen metrology management, the company started from various aspects such as raw material procurement, process management, production equipment, inspection equipment, process inspection, finished product inspection, etc., and checked, checked, used, supervised, and flow management of the metrology and testing equipment and instruments used, established a complete set of management documents and control methods, and purchased a batch of precision metrology and testing equipment such as microscopes, laser particle size meters, and portable spectrophotometers, which greatly improved the product's inspection capabilities. Effective metrology management provides a good guarantee means for the stable improvement of product quality.
4.3 Certification and accreditation status
Company2000 Passed since the yearISO9001 Quality management system certification.
4.4Equipment safety management situation
Equipment is an essential tool for producing products. Good equipment condition is a prerequisite for ensuring product quality, and its integrity and accuracy are the key to ensuring product quality. The company's specific practices in equipment management include but are not limited to:
1.Technical transformation of key equipment that affects product quality;
2.Establish an equipment maintenance system, determine persons, responsibilities, and regularly maintain;
3.Introduce advanced inspection and measurement equipment and instruments, and improve various testing methods;
4.Regular measurement and verification of detection instruments, instruments, special equipment, pressure gauges, etc. to ensure that the instruments and instruments are in good condition, etc.
5. Product quality responsibility
5.1 Product quality commitment
The company promises to strictly abide by relevant laws and regulations, implement product enterprise standards, and resolutely repay the trust and support of the customer group for Grea products with high-quality products and sincere after-sales service. The products produced by the company have strict processes and finished product inspection procedures, and issue inspection reports to provide users with product inspection data test reports. Be responsible for the quality of products delivered from the factory and bear all economic losses caused by this. During the product service process, we strictly perform our responsibilities and obligations in accordance with relevant regulations and contracts, and the products we provide ensure that they comply with the quantity, quality, specifications and performance requirements stipulated in the contract.
5.2Product recall status
Due to strict factory quality management, our products have never had product recalls due to quality or service issues over the years. When it is necessary to recall due to product quality and safety, we promise to strictly follow the recall procedures to recall problematic products and avoid losses from customers and consumers.
5.3"Three Guarantees" Responsibility
According to the characteristics of non-metallic mineral products, the company has formulated a product quality guarantee liability system to fulfill product responsibilities and obligations such as "three guarantees" for replacement and return.
5.4Quality Rewards
1, high-tech enterprises
2, high-tech product certificate
3, Key new product certificate
4, invention patent certificate
5, Enterprise Technology Center Certificate
6, Science and Technology Progress Award Certificate
7, famous trademark
7, Anhui Province Famous Brand Products
VI. Quality risk management
6.1Quality complaint handling
The company strictly controls product quality and implementsFrom raw materials to terminalproductofQuality monitoring system to ensure product quality. During the production process, the company's quality inspection personnel follow up and inspect the products throughout the process. The meticulous quality monitoring system ensures the quality of the company's products and protects the rights and interests of customers.
The company attaches great importance to close communication with customers and actively builds a platform for communication with customers. The company conducts regular customer surveys, conducts face-to-face communication with customers, conducts satisfaction surveys, pay close attention to consumer needs, strengthens product research and development, and develops products that meet consumer needs. On the other hand, the company has made every effort to build a corporate website and established a "customer communication channel guarantee" system. The company has established a clear customer complaint mechanism and set up a complaint line:800-868-3008, ensure that customer complaints are resolved quickly.
6.2Quality risk monitoring
The company collects product safety risk monitoring information in accordance with the requirements of laws and regulations, promptly discovers potential product safety problems, and takes the post-event"Repair the prison for the dead"Become a pre-emptive prevention,That is,"Post-supervision"Towards"Prevention"Change to avoid product quality and safety accidents.
Product quality and safety risk monitoring information is mainly collected and sorted by the company's technical department, but all employees of the company have the responsibility and obligation to collect risk monitoring information.
6.3Emergency Management
The company has formulated the production safety policy of "safety first, prevention first, and comprehensive governance", and established the production safety work goal of "zero accidents, zero serious injuries, minor injuries less than 3/1000, and a 100% rectification rate of safety hazards".
In terms of organizational measures, an enterprise production safety management leadership group with the general manager as the group leader was established, and the workshop team has safety officers. The company holds a regular work meeting for safety production every week, at least every year1The safety production training will enhance employees' safety production awareness and legal concepts, so that employees can consciously achieve "I want me to be safe" to "I want safety", and finally "I will be safe". In production safety management, the implementation of production management must manage safety. Whoever is in charge and who is responsible shall sign the safety target responsibility letters step by step. The company has established a system for active reporting of safety emergency plans, emergency response measures and major quality and safety accidents.
Conclusion
Chuzhou Grea Mining Co., Ltd. deeply roots the quality in the entire process of enterprise development and integrates the foundation of integrity into all aspects of production and operation. In the future, we will work harder and more solidly to create a good image of a domestic mica leading enterprise and a global excellent mica material supplier with a united and hardworking attitude and a civilized and honest work style in the future development.
This report shows the company's achievements in quality integrity construction and practice. Although there are still some incomplete aspects, it can be seen that the quality and integrity of the company's products and services are satisfactory. The results of no major quality complaints or major quality safety accidents interpret the results of enterprise quality integrity management.
Chuzhou Grea Mining Co., Ltd.
2015Year8moon
